Customer Care/Service nonexistent

I recently experienced a frustrating situation with this company. An unauthorized amount was deducted from my account, and when I inquired, I was told it was for hardware that was never collected. It turns out their third-party courier went to the wrong address. Now, they expect me to arrange the return of the hardware before they will issue a refund.

A manager acknowledged that the mistake was theirs, but they need to investigate further. Since then, I've received no updates, and my emails are being ignored. When I do manage to get through on the phone, I often get disconnected.

I strongly advise anyone considering this company to think carefully. Many other reviews echo my concerns—resolving issues here seems to be a daunting task. Their standard response is that they have "thousands of queries," which leads to long wait times and little to no support. Customer care appears to be nonexistent. Save yourself the trouble!