1 reviews | Active since Nov 2011
Customer care non existent
Received an email on 12/12/2024 regarding tariff increase with different fibre connections listed on said notice. On 17/12/2024 I emailed on that tarrif increase letter and asked to be downgraded. VOX***8. Then again VOX***7, again VOX***4. When I upgraded two Decembers ago, it was a phone call, and within 24hrs the upgrade was done. Now that I want to downgrade due to Financial constraints, I am met with this run around. Was even told I need to do a whole new application for a new line….really?! Why can Vox not just get the service delivery part right…?? It is now the 21st of January 2025, and this is still not resolved. WHO and WHERE do I go to have this downgrade processed. I have now emailed numerous times. PLEASE advise where to from here….. is it best to approach another service provider or are you going to assist?
Thank you for your review
A request has been logged with the relevant department for assistance.
Regards
Vox
Thank you for your review
A request has been logged with the relevant department for assistance.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the sales team did attempt to assist with the downgrade query,
Unfortunately we were unable to reach you on the nominated contact details on the account. However, an email were sent to advise on options available.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the sales team did attempt to assist with the downgrade query,
Unfortunately we were unable to reach you on the nominated contact details on the account. However, an email were sent to advise on options available.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox