******* Service Provided

Would not suggest Vox Telecoms as they are *******. We opened a Fixed LTE contract with them in June 2021 when we moved, as no ADSL or Fibre were available. They took our address and we thought that they would atleast do a speed test and ensure that this router will work at our new address. When we started using the device, it did not work, intermittent service. We logged several support calls and troubleshooted. Since we run an online store, we can't go without internet. So then we cancelled this service in July. Then ofcourse we had to pay a penalty fee and a month's notice. We refused at this unit did not work since day one. Then they would have collected the router. About 3 months later, they still did not collect the router and decided to charge is R2484 for this useless router. We then called head office and told them to fetch the router and remove this charge. We settled our account. Then we received calls from Vericred that our account was handed over. Now we owe more money to Vericred?? After we settled our account with Vox. They are shamelessly *****ing money from their clients. What a waste of time and money.