MS
Maria S

1 reviews | Active since Aug 2015

20 Aug 2015, 17:07

Corporate Indifference - stuff the customer!

VOX telecom played me an underhand and dirty trick by effectively cutting my data down by almost half.<br> When I ran out of data on their ridiculous 'capped' system in July, I was told they now have a 'better system' available where I will no longer be blocked, but have all my data available to use when and where I want.<br> I off-course jumped at the offer - until I discovered they almost HALVED my data, and DOUBLED the FAP tokens!<br> I cannot return to my old data package - it 'conveniently' is NO LONGER AVAILABLE - the 'substitute' will now cost me almost a thousand rands more!<br> I have been fighting with them for over a week to solve the issue, but today cancelled my contract when it became clear they are not open to reason.<br> NOW, not only did they cut down on my data use, the satellite dish system which I had the option between either buying it cash for R6550.00 (three years ago), or renting over 36 months at R262.00 pm (a total of R9500,00 - the option I had to take) - after which it was SUPPOSEDLY MINE! - they now want it back - after I cancelled AFTER THE 36 MONTHS EXPIRED. <br> Since WHEN do you return your telecom products AFTER the contract expired...? <br> <br>

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Replies (1)
Vox Telecom
Vox Telecom's reply20 Aug 2015, 17:38
Official
Hello Pompon01,

Thank you for bringing this to our attention.

We are currently investigating your request.
A representative will be in contact with you as soon as possible.

Regards
Vox Telecom

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