Contract signed under promises that are not kept

<p>We signed a contract for fibre installation with Vox telecom in September 2016. At the time of researching information their sales department was extremely helpfull and provided all the answers to our questions. They also promised that should we decide to cancel the contract we may do so at any time just as long as it is before the actual fibre line is installed. This was a selling point to us as as we were not too sure where our compnany was going at that stage. Now 5 months later we have cancel the contract due to financial reasons. I have been struggling to get assistance assistance or any answers from Vox Telexom since 21 Feb 2017. They do not return calls or respond to my emails asking for the procedure to cancel the contract. I have spoken to 2 people in the Cape Town sales department and has also left a message for their manager to call me as he is never availabe. Still no assitance or any answers. It is very disappointing that their service standards can drop to such low standards once they have got you in their pocket. Please every one be carefull - their promises are all empty.</p>