Contract Cancelled in Aug - Router still not collected

Hi

I have cancelled my contract with VOX, but recently received an invoice that I owe money for my router which I used at the time. Even though I made specific notes during the cancellation of my account about how and when to collect the router, I received the bill.

I queried this and have been in contact with Shani Liebner, Duvane Visagie and Ruth Kekana and still the modem has not been collected - the incompetence with how this whole situation is being handled baffles me.

My instructions where clear. I am not in the country and requested that it be collected from my sister and that arrangements be made with her. Every time I get an email from Duvane or anyone it seems that no arrangements have been made, they have provided a general time for collection without considering what was requested. The couriers have failed to collect the router on 2/3 occasions because they did not follow instructions we sent to VOX - leading me to believe that VOX has not relayed that information on.

This should be a simple thing and has continued for months.

Can some competent individual please get involved to resolve this?

Thanks Yudesh Singh