Contract cancellation
Vox is basically the worst fibre provider one could possibly choose with regards to their customer service, I have had vox for around 8 months now and decided to buy my own house in the same complex I currently live in, I then called vox to ask if my router could be moved to the new unit and I was told this will not be possible. I was advised that I have to cancel my current contract and sign a new contract and pay the full cancellation fee. Why do I have to cancel my current contract if I'm planning on staying with vox as my service provider? I didn't want to cancel my current contract with vox but I will definitely cancel now and move to a new provider. Vox obviously doesn't care about keeping their customers happy
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Jul 2022, 16:02Good day, Leandre N
Thank you for your review
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Regards
Vox
Thank you for your review
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Regards
Vox
Vox Telecom's reply08 Jul 2022, 16:02
Official
Good day, Leandre N
Thank you for your review
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Regards
Vox
Thank you for your review
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Regards
Vox
Vox Telecom's replyOfficial
14 Jul 2022, 10:40Good day, Leandre N
Thank you for your patience while this matter was being investigated.
We received confirmation from our retention that you accepted a new quote from Vox to continue with the services at your new unit.
Should you require any further assistance, please do not hesitate to contact our Customer Service Department on 087 *** or email ***
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation from our retention that you accepted a new quote from Vox to continue with the services at your new unit.
Should you require any further assistance, please do not hesitate to contact our Customer Service Department on 087 *** or email ***
Kind Regards
Vox
Vox Telecom's reply14 Jul 2022, 10:40
Official
Good day, Leandre N
Thank you for your patience while this matter was being investigated.
We received confirmation from our retention that you accepted a new quote from Vox to continue with the services at your new unit.
Should you require any further assistance, please do not hesitate to contact our Customer Service Department on 087 *** or email ***
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation from our retention that you accepted a new quote from Vox to continue with the services at your new unit.
Should you require any further assistance, please do not hesitate to contact our Customer Service Department on 087 *** or email ***
Kind Regards
Vox