Contract canceled without my permission

I'm having the worst experience with vox telecom, my line was cancelled by them and I've been trying to get it reinstated for two days now with no luck. I've called and sent countless emails only to get the automated responses and consultants that's transfer me from one department to another. This has been a very frustrating experience considering that fact that their department that needs to reinstate my account only opens Monday to Friday 8-5 yet every time in transferred to that department the phone is never picked up. I've even tried to be transferred to a manager but that also did work, it rang and was never answered aswell.