HG
Heidi G
1 reviews | Active since Feb 2023
20 Feb 2023, 12:08
Contract cancelation.... No communication
Since the 30 January 2023, I've been trying to communicate with an agent to cancel our contract. I sent though a request and received an automated ticket number. I then called a few days in a row, which lasted about 40 minutes each, to confirm cancelation at the end of February.
So no one at the call centre can assist, as only a lady by the name of Monique, can complete the process.
Today is 20 February 2023. No one has responded to my request via email or contacted me.
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Vox Telecom's replyOfficial
20 Feb 2023, 13:18Good day, Heidi G
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply20 Feb 2023, 13:18
Official
Good day, Heidi G
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox