Continued Disgusting Service - lawyers letter on its way if not collection is made

Having yo repost due to my review being deleted as I have complained about this company before

just continue to get SHOCKED by the absolutely disgusting service from this company and the completely ********* behavior toward long paying past customers

In Jan 2023 I moved to my new address contacting Vox to update my address for connectivity purposes of my LTE Router In Feb 2023 I made contact again with them to explore the option of their Fibre which I turned down as they completely botched the contract and pricing of fibre agreement. Once I signed the agreement, the monthly pricing was much higher than the agreed pricing. At the same time I cancelled my services with them. My account was paid up

Since Feb 2023 I have had their router sitting waiting to be collected. No communication from them other than an email to say they will be sending a courier, no courier contacts me and no courier arrives. In Mar 2024, now over a year after cancelling my services with Vox I receive an email from them with an invoice to say they will be debiting my account with an amount of over R2000. *** !!! This coming through on the 23 March, debit order date 25 March… 3 days later. I try and get in touch with them to find out how and why my account is being debited by them when they have no authorisation to debit my account as my account has been closed and paid up for over a year. No one gets back to me.

The debit order goes off, All my scheduled debit orders bounce including my daughters school fees, racking up bank charges of over R500 for failed debit orders. I am now irate.

I eventually get hold of someone in the call centre after numerous attempts and I am transferred to many different departments until eventually someone can tell me that the amount is for the router that was not returned. I now lose it as no one has come to collect any router. They advise messages were sent but I did not receive any messages other than an email and then no one arrived, they also advise that the courier went to my previous address. Maybe if I actually was contacted by a courier to set up a delivery date or time they would know that I no longer live at the address they were being sent to even though my address was updated on the VOX Systems. NO COURIER CONTACTED ME AT ALL!

They then assure me that they will no longer try to debit my account and it will move to a cash status until the router is returned. I ask if they can please arrange for the courier to come to the correct address. No courier comes.

In may 2024 I reach out again to find out when the courier will be coming to collect the router and I am advised by another consultant that “stores” advised they will not collect and I must return it on my own accord.

We are now nearly two years later after I have cancelled my service with Vox and have BEEN WAITING for someone to come and collect the router and they now decide to hand my account over to attorneys for collection on unpaid funds which... have been accruing interest lol.. for a router they will not come and collect and I have advised I cannot come to their offices to drop off…

I have tried making contact again to no avail, created a ticked on the VOX portal which I have only this month logged into after not logging in since I cancelled my services… and still no response.

I will be taking legal action against them if they do not come and collect their router and my credit record is damaged by this.

I would also highly advise not to take out any services with this company.

They are happy to take your money when you are in contract with them but then when you cancel after your contract was well over and have been a good paying client while you were using their service, suddenly they don’t care and just want to take more money from you and lie about sending a courier.

I see I am also not the only one complaining about being charged for their incompetence and failing to collect THEIR HARDWARE!

It seems this is how they **** clients out of more money

APPALING!