BP
Bradley P
1 reviews | Active since Jul 2010
02 Mar 2023, 05:06
Continous Bad Sevice
Yet again terrible service from VOX
Firstly, my account statement is still not correct. I have raised this on mulitple occasions. My line was only active from the 06th Feb but my billing is from the 2nd Feb until the 01 March when I have been billed for March and have paid for the 1st of March already. This needs to be redone asap so that I can make payment and I should NOT be charged arrears when this is an issue with VOX billing!!!
Secondly my fibre line has been down for 2 days now. I have emailed VOX mulitple times and still no resolution. I have tried calling but its ridiculous to sit and wait for 20 calls before you to actually speak to anyone.
Get both these issues resolved today or I will be handing over to my lawyers.
Helpful (0)
Replies (8)0
Replies (8)
Vox Telecom's replyOfficial
02 Mar 2023, 07:37Good day, Bradley
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply02 Mar 2023, 07:37
Official
Good day, Bradley
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
BP
Bradley P's updateReviewer Update
02 Mar 2023, 15:04My fibre is still not working
Why should I pay for something that refuses to work. Neither wire or wired connection is working and I want this resolved immediately. Its been 2 days without any connection and there are no reports of outages in my area and now resolution from the techincal team!!!
Why should I pay for something that refuses to work. Neither wire or wired connection is working and I want this resolved immediately. Its been 2 days without any connection and there are no reports of outages in my area and now resolution from the techincal team!!!
BP
Bradley P's update02 Mar 2023, 15:04
Reviewer Update
My fibre is still not working
Why should I pay for something that refuses to work. Neither wire or wired connection is working and I want this resolved immediately. Its been 2 days without any connection and there are no reports of outages in my area and now resolution from the techincal team!!!
Why should I pay for something that refuses to work. Neither wire or wired connection is working and I want this resolved immediately. Its been 2 days without any connection and there are no reports of outages in my area and now resolution from the techincal team!!!
Vox Telecom's replyOfficial
02 Mar 2023, 19:06 Good day, Bradley
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply02 Mar 2023, 19:06
Official
Good day, Bradley
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service and support team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
BP
Bradley P's updateReviewer Update
03 Mar 2023, 12:32Sashen called and troubleshooted yesterday and confirmed that there is something wrong and between Vox and Evotel they would investigate. Please note a credit needed to be done on the following billing cycle as soon as service is restored. This is day 3 without internet.
BP
Bradley P's update03 Mar 2023, 12:32
Reviewer Update
Sashen called and troubleshooted yesterday and confirmed that there is something wrong and between Vox and Evotel they would investigate. Please note a credit needed to be done on the following billing cycle as soon as service is restored. This is day 3 without internet.
BP
Bradley P's updateReviewer Update
03 Mar 2023, 13:38Now i just received 3 emails from evotel confirming a 100/100 line, when i have a contract in place for a 200/200 line. What is going on Vox? No internet for 3 days.
BP
Bradley P's update03 Mar 2023, 13:38
Reviewer Update
Now i just received 3 emails from evotel confirming a 100/100 line, when i have a contract in place for a 200/200 line. What is going on Vox? No internet for 3 days.
BP
Bradley P's updateReviewer Update
04 Mar 2023, 08:48Why has the speeds on my WiFi dropped again. I had 400mb upload and download and now its barely even 50mb. Why do I keep having the same issues with VOX. Why cant I get a stable connection???? I want this retified immediately
BP
Bradley P's update04 Mar 2023, 08:48
Reviewer Update
Why has the speeds on my WiFi dropped again. I had 400mb upload and download and now its barely even 50mb. Why do I keep having the same issues with VOX. Why cant I get a stable connection???? I want this retified immediately
Vox Telecom's replyOfficial
04 Mar 2023, 09:23Good day Bradley P, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's reply04 Mar 2023, 09:23
Official
Good day Bradley P, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Best regards,
Vox Telecom's replyOfficial
06 Mar 2023, 13:55Good day, Bradley
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply06 Mar 2023, 13:55
Official
Good day, Bradley
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
The necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,