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mK
musa K

1 reviews | Active since Nov 2013

28 Apr 2023, 12:09

Contininuous connection issues!

I have been experiencing connection issues since last week. My service and broadband lights keep going off causing me to lose connection completely. This was reported on the 21st Apr, Vuma technicians came to check and I have since haad intermittent connection since.

0
Replies (9)
Vox Telecom
Vox Telecom's reply28 Apr 2023, 13:14
Official
 Good day, musa 
 
 Thank you for your review. 

 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 

 Kind Regards, 
 Vox 

Best regards,

mK
musa K's update29 Apr 2023, 08:11
Reviewer Update
A consultant called me yesterday, said they will escalate this to Vumatel and provide me with feedback. I still have no feedback. How hard is it to send someone to fix this problem? Do you guys know how frustrating it is to have no internet during a long weekend with a household that has kids? A service I pay for but don't receive!!! May I please have a proper update!!!!
Vox Telecom
Vox Telecom's reply29 Apr 2023, 09:58
Official
 Good day, Musa Thank you for your post. Kindly note that the details of your complaint has been sent to the Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox 

Best regards,

mK
musa K's update30 Apr 2023, 08:36
Reviewer Update
It's been 72hrs now, are there even technians on site? Cause how are they struggling to resolve this from Friday? All you respond with is that someone will call me, only for them to promise me an update which I never receive. While you are resolving this, please work on refunding me for the days I had no internet!!!!
Vox Telecom
Vox Telecom's reply30 Apr 2023, 09:04
Official
 Good day, musa 
 
 Thank you for your review. 

 Kindly note that the details of your query has been sent to the Support team to investigate and assist, once connection restored, we will escalate to the accounts team to assist with your account request. 
 


 Kind Regards, 
 Vox 

Best regards,

mK
musa K's update30 Apr 2023, 13:23
Reviewer Update
It's been 4 hrs since I was promised an update yet nothing. Not that the update will really help cause there are no technicians on any site and I'm just being taken for a fool. I WANT A CREDIT on my account for the days I had no connection!
Vox Telecom
Vox Telecom's reply02 May 2023, 11:06
Official
Good day, Musa 
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox  

Best regards,

mK
musa K's update04 May 2023, 15:02
Reviewer Update
This is ridiculous now. You restored my services for 2days and now it's down again with the same issue??? What is happening now?
Vox Telecom
Vox Telecom's reply05 May 2023, 09:48
Official
Good day, Musa

Thank you for your feedback.

A request has been re logged with our support team to contact you and assist with this matter.
 Your reference:  VOX***7
New Vumatel ref ISP-*** 

Regards 
Vox

Best regards,