contacting VOX everyday for a 2 week + long issue, and not the first time.

My company has had lots of issues with VOX regarding internet/voip connectivity where it regularly drops connection, but my company is currently experiencing an issue where my line has been down for 2 weeks, with me contacting them (spending 10+ minutes on hold every time and contacting them every single workday, apart from 3 workdays) despite them having a 2-hour SLA with us they have never kept their word. The technicians are just as bad when it comes to keeping promises as some demand we come out if they come after hours, and when they promise to come in the next working day, they don't.

I can tell you right now that they will still want to charge us for the whole month despite only being able to use it for half of it.