EP
Eddie P
1 reviews | Active since Nov 2017
09 Apr 2022, 11:39
Constant speed degradation.
Constant speed fluctuation and re-configurations (Wi-Fi extender no longer works). I've had to log numerous support calls, over the last months, for them to fix their line speeds. They speed is fixed and only lasts a while before I need to log a call again. Please can Vox get their act together and give me the 50/50Mbs speed I'm paying for. I'm tired of having to log support calls.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
09 Apr 2022, 12:19Good day Eddie P, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply09 Apr 2022, 12:19
Official
Good day Eddie P, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
EP
Eddie P's updateReviewer Update
10 Apr 2022, 15:03Still waiting on VOX to fix the issue. Please could you get your Technical Director to contact me to discuss as the support staff are not interested in resolving.
EP
Eddie P's update10 Apr 2022, 15:03
Reviewer Update
Still waiting on VOX to fix the issue. Please could you get your Technical Director to contact me to discuss as the support staff are not interested in resolving.
Vox Telecom's replyOfficial
10 Apr 2022, 15:33Good day Eddie P,
Thank you for your enquiry. Kindly note that we have escalated your enquiry.
Regards
Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry.
Regards
Vox
Vox Telecom's reply10 Apr 2022, 15:33
Official
Good day Eddie P,
Thank you for your enquiry. Kindly note that we have escalated your enquiry.
Regards
Vox
Thank you for your enquiry. Kindly note that we have escalated your enquiry.
Regards
Vox
EP
Eddie P's updateReviewer Update
11 Apr 2022, 13:59and still no response from VOX. Their support decided to disconnect my Wi-Fi router and add some factitious names to disrupt my service. what a bunch of clowns.
EP
Eddie P's update11 Apr 2022, 13:59
Reviewer Update
and still no response from VOX. Their support decided to disconnect my Wi-Fi router and add some factitious names to disrupt my service. what a bunch of clowns.
Vox Telecom's replyOfficial
13 Apr 2022, 13:56Good day , Eddie P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply13 Apr 2022, 13:56
Official
Good day , Eddie P
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox