KB
Karishma B
1 reviews | Active since Jul 2020
26 Nov 2021, 11:19
Constant problems and poor service
My internet is always disconnected! I'm so glad my contract is ending soon! For the past time I've had Vox as an ISP they were horrible! From poor service to constant "no internet " (a problem I almost had 7 times by now) I've tried reaching them once again, and as usual the call just cuts and no one replies to emails or social media messages.
Working from home was supposed to be enjoyable, but Vox just adds constant issues.
I think if I paid the cancelation fees before I even allowed you'll to install (yes, that 3 month cancelation fee) it would have been better than having all of these issues with you right now.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
26 Nov 2021, 12:06Good day, Karishma.
Thank you for your review.
Kindly note that we have received your query logged at 11:12 to our Support team pertaining to your connectivity problems, thank you. The matter has since been referred to the Upstream Provider for assistance as the link is currently down.
We can also confirm that the Social Media team did acknowledge your message and confirmed that the Support team is attending.
The Support team has ownership of your query and will update you on the latest feedback from the Upstream Provider once further feedback has been received.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have received your query logged at 11:12 to our Support team pertaining to your connectivity problems, thank you. The matter has since been referred to the Upstream Provider for assistance as the link is currently down.
We can also confirm that the Social Media team did acknowledge your message and confirmed that the Support team is attending.
The Support team has ownership of your query and will update you on the latest feedback from the Upstream Provider once further feedback has been received.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Nov 2021, 12:06
Official
Good day, Karishma.
Thank you for your review.
Kindly note that we have received your query logged at 11:12 to our Support team pertaining to your connectivity problems, thank you. The matter has since been referred to the Upstream Provider for assistance as the link is currently down.
We can also confirm that the Social Media team did acknowledge your message and confirmed that the Support team is attending.
The Support team has ownership of your query and will update you on the latest feedback from the Upstream Provider once further feedback has been received.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have received your query logged at 11:12 to our Support team pertaining to your connectivity problems, thank you. The matter has since been referred to the Upstream Provider for assistance as the link is currently down.
We can also confirm that the Social Media team did acknowledge your message and confirmed that the Support team is attending.
The Support team has ownership of your query and will update you on the latest feedback from the Upstream Provider once further feedback has been received.
Kind Regards,
Vox
Best regards,
KB
Karishma B's updateReviewer Update
26 Nov 2021, 16:33Firstly, your support team dropped the call on me after they could not answer my question with regards to my contact (they said my contact was 12 months and started in Aug- I requested a copy of my contract and wanted to know why did I pay monthly fees since April if this was the case) my contract hasn't been emailed back and no one has called me since. I still have no internet access and as I said, this is an on going problem (since you seem detailed, you can view the about of times I reported this same issue) can you please get your cancelation department to contact me as I would like to cancel my contract. With the vast competition I'm surprised at how the customer service in vox keeps getting worse...
KB
Karishma B's update26 Nov 2021, 16:33
Reviewer Update
Firstly, your support team dropped the call on me after they could not answer my question with regards to my contact (they said my contact was 12 months and started in Aug- I requested a copy of my contract and wanted to know why did I pay monthly fees since April if this was the case) my contract hasn't been emailed back and no one has called me since. I still have no internet access and as I said, this is an on going problem (since you seem detailed, you can view the about of times I reported this same issue) can you please get your cancelation department to contact me as I would like to cancel my contract. With the vast competition I'm surprised at how the customer service in vox keeps getting worse...
KB
Karishma B's updateReviewer Update
26 Nov 2021, 16:38You also say your team received my query logged at 11.12 please explain to me why they only got back to me at 11.40. Your time frame also seems misleading as I didn't have internet from 10.40 am...
KB
Karishma B's update26 Nov 2021, 16:38
Reviewer Update
You also say your team received my query logged at 11.12 please explain to me why they only got back to me at 11.40. Your time frame also seems misleading as I didn't have internet from 10.40 am...
Vox Telecom's replyOfficial
26 Nov 2021, 17:09Thank you for the information provided, Karishma.
The Cancellations team will contact you to assist. The reference is VOX***1
Kind Regards
The Cancellations team will contact you to assist. The reference is VOX***1
Kind Regards
Best regards,
Vox Telecom's reply26 Nov 2021, 17:09
Official
Thank you for the information provided, Karishma.
The Cancellations team will contact you to assist. The reference is VOX***1
Kind Regards
The Cancellations team will contact you to assist. The reference is VOX***1
Kind Regards
Best regards,