kN
keenin N
1 reviews | Active since Jun 2021
13 Mar 2024, 07:48
Constant issues with...
Constant issues with vox.....logged a call to have my FTTH line canceled as I am moving to a new premises and placed and order for a new line at my new premises .I am well aware that there needs to be a months notice given for cancelation which I have done but vox only wants to cancel by line afther 2 months got a call from a call centre lady who was very persistent and I asked how can I pay an extra month for a line which I won't be using I asked to get her to get a team leader to call me till now still nothing sent and email still nothing not my first issues with these guys where I get treated like **** as a customer
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Mar 2024, 09:12Good day, keenin N
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply13 Mar 2024, 09:12
Official
Good day, keenin N
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
kN
keenin N's updateReviewer Update
15 Mar 2024, 07:12very disappointment with the customer service from you guys till today no one has been in contact with me regarding my issues not even a response to mail sent .definitely the most poorest customer care ever
kN
keenin N's update15 Mar 2024, 07:12
Reviewer Update
very disappointment with the customer service from you guys till today no one has been in contact with me regarding my issues not even a response to mail sent .definitely the most poorest customer care ever
Vox Telecom's replyOfficial
20 Mar 2024, 15:54Good day, keenin N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply20 Mar 2024, 15:54
Official
Good day, keenin N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,