Constant Billing Issues with NO RESPONSE!

I am having constant billing issues with Vox Telecom! The service from the admin department is pathetic.

I ordered an Xbox Series X from Vox on 18 December 2020 and it was only delivered to me on 20 January 2021. Vox has invoiced me for December and the full month of January even though they only delivered the Xbox to me at the end of January 2021.

I have emailed Accounts, Help, Nikita Lotter & Genevieve Swartbooi and NOBODY has rep**** to me to get this corrected. I also spoke to Genevieve Swarbooi telephonically who asked me to email her my delivery receipt to confirm the date of delivery. She also advised me to reverse the incorrect debit order and she promised to fix the amount due on my profile - this was not done and I am now receiving emails from Vox saying I owe them the full amount that I was advised to reverse. I have also requested that Vox cover my bank charges for this debit order reversal since this was not my mistake and again no feedback.

You would think that the service would be better from Vox after being a customer of theirs for 2 years now but they have no regard for their customers at all. There were also issues of my internet being down twice in one month for nearly a week but I did not raise a complaint about this.

I want someone senior from Vox to sort out this issue before I take this further and look for another service provider with better customer service.