JK
Johan K
1 reviews | Active since Sept 2014
28 Jun 2022, 12:22
Consistency with poor customer service!
Most shocking customer service experienced on a continues basis. The only consistency Vox has is poor customer service!
My account is R799 per month, yet I get billed R1278.
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Replies (1)
Vox Telecom's replyOfficial
28 Jun 2022, 12:51Good day, Johan K
Thank you for your query.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist .
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation at the new premises and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
All cancellations , as well as premises move is subject to a full colander Month notification period.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist .
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation at the new premises and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
All cancellations , as well as premises move is subject to a full colander Month notification period.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply28 Jun 2022, 12:51
Official
Good day, Johan K
Thank you for your query.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist .
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation at the new premises and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
All cancellations , as well as premises move is subject to a full colander Month notification period.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist .
Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation at the new premises and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
All cancellations , as well as premises move is subject to a full colander Month notification period.
We will provide feedback to you soonest.
Kind Regards,
Vox