Connections issues

My connection has been down since Friday 24 march, I had to wait for 72 for the issue to be resolved, I had to call numerous times, where I was told the issue can be resolved in 30 min on the 27th around 10 am , only for more to have 2 more 45 min calls and still be told that the department that is supposed to issue is closed for the day and the issue will be escalated, I have to call for every update and repeat the same story all the time to different agent and be told the same story for a line that I have paid for and shows the next payment date but I am not connected,using money to make alternative means to get connected and buying airtime to call all the time for an update. It's the 28th and I hàve to go through another day of calling and begging for a service I paid for again.