Connection issues

Not a very happy client today. Reported a connection problem to you last week and I got a email respond that there's no connection problem on your side. Evotel was just at my house and there's no fault from their side. Someone from vox even phoned the technician from evotel to check some cables and things. And then the guy from vox tested it again and then picked up that it's faulty. So from the start things wasn't done correctly. If it was it would've been sorted by now. And now I get told that the router will only be replaced on Friday. So I have to wait another 2 days. This is unacceptable. I always recommend you to everyone looking for an ISP but next time I will think twice. Very disappointed in your service.