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MM
Mkateko M

1 reviews | Active since Jan 2023

17 Jan 2023, 16:04

Connection is down and bad customer services

My wifi has been off for more than 2 days now. When we contact them by email or phone call, we don't get through to anyone. It's understandable that they may be having some difficulties, but ignoring their customers is not acceptable.

0
Replies (5)
Vox Telecom
Vox Telecom's reply17 Jan 2023, 17:33
Official
Good day, Mkateko M

 Thank you for entrusting us with your service request.
 
 Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
 
 Kindly provide us with your Vox Account number or contact number in order for us to assist accordingly.
 
 Thank you in advance
Vox
MM
Mkateko M's update17 Jan 2023, 20:37
Reviewer Update
***
MM
Mkateko M's update17 Jan 2023, 20:44
Reviewer Update
My contact number is *** or ***
Vox Telecom
Vox Telecom's reply17 Jan 2023, 21:16
Official
Good day, Mkateko M

Thank you for your post. 

Kindly note that we have sent the details of your complaint to the debtors team for assistance. 

 We will be in contact with you soonest to assist. 

Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply23 Jan 2023, 11:53
Official
Good day, Mkateko M
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox