Connection Down for more than 2 weeks

Deserves less than a star rating, my line has been down since 21 December, get escalated to evotel who does not want to resolve the issue, account is pd in full but no connection, everybody else in my street has connection besides me. I hold on the PMO line for more that 15 minutes, I canceled the line in December and I am now being told that due to the cancelation there is a delay, also there is in outage in the area and evolotel is working on resolving the issue but I do not see any technicians in sight. I would not recommend anyone to make use of Vox