Connected without Internet - Problem

I have been struggling with my connectivity since the evening of 22-Nov-22. I have contacted Vox and Frog Foot since 8am 23-Nov-22 but to no avail. Every time I contact Vox Customer Service I get transferred to the Technical Department where they inform me that the problem will be escalated to Frog Foot Maintenance Team. Apart from paying for a service that I am not getting I am currently using mobile data to connect to meetings which is quite expensive (working hybrid). Contacted them again this morning at 8am (24-Nov-22), but the same story. I am a new customer to Vox/Frog Foot and if this is the service I am getting I don't think that this will be a long lasting relationship.... will be looking for greener pastures.... (Account Number : ***)