Condescending Consultant who was of no help.

Worst service ever! I placed and order with Vox and they told me I need to pay for one month in advance, which I gladly did. I sent them the POP and no one even bothered to acknowledge my email. I sent it to a sales Consultant by the name Mart Blignaut on the 17th at 09:59. To date she hasn't responded to me.

I then called their customer care team in the 18th to follow up and the nice lady asked me to resend it, provide her with the assigned ticket number and she will push it for me. Which I did.

Today, the 19th December I decided to call and follow up. I spoke to a very condescending white guy who spoke like he really didn't want to be at work. He told me that my payment was still being verified and this could take upto 3 working days. I asked him long thereafter would they come and install/activate my wifi and he said maybe 2 weeks because I need to remember that they are working on skeleton staff. I aksed to speak to his manager because this was not what I was promised at sales stage and had I known this I would have used a different provider. He placed me on hold for 20min+ until I opted to hang up. He didn't even bother calling me back to show that he intentionally left on hold for so long hoping I would hang up. I'm trully disgusted.