Compliment for the ability to Listen and then assist!

I have had problems with Vox regarding my billing account and I have received no service until I was assisted by a lady called Yolanda Hlonendlini. Her listening skills are impeccable, to say the least. She didn't jump to conclusions and provide unrelated feedback. She listened to my problem and assisted me based on what I explained and not on what she saw on the system. (Systems and information captured on systems can also be wrong, as we all know) She is truly an asset to the Vox Telecom Team. Keep up the Good work Yolanda!!!