Complete Incompetence
Moved from Axxess to Vox in Nov 2017 as they offered cheaper ADSL....note to self....cheaper is clearly not better. From onset it has been an absolute nightmare. I have been billed incorrectly and just debited whatever they feel like. We are supposed to have a combo line that costs R699.00 per month I have been billed R1143.00 in December and now R1678.63. Brighton, Charlie and Michelle clearly CANNOT communicate.....and no one at VOX clearly cares about their customers. So I will be cancelling as of immediate affect and will pay more per month and have proper service from Axxess then this **************** every single month. Please note that I will be reversing all debit orders that come off my account - I would rather pay for data then pay another cent to you people.
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Replies (4)
Vox Telecom's replyOfficial
30 Jan 2018, 07:50Good Morning Nicola,
Thank you for bringing this to our attention. Please note we are attending to this as a matter of urgency and someone will be in contact to provide you with feedback soonest.
Regards,
Vox
Best regards,
Vox Telecom's reply30 Jan 2018, 07:50
Official
Good Morning Nicola,
Thank you for bringing this to our attention. Please note we are attending to this as a matter of urgency and someone will be in contact to provide you with feedback soonest.
Regards,
Vox
Best regards,
's updateReviewer Update
30 Jan 2018, 12:03To the 2 people that phoned me from Vox, I gave you until 12 noon to inform me as to exactly what credits I was going to get and to advise me exactly what the debit order for this month is going to be....IT IS NOW NOON.....I am still waiting.
's update30 Jan 2018, 12:03
Reviewer Update
To the 2 people that phoned me from Vox, I gave you until 12 noon to inform me as to exactly what credits I was going to get and to advise me exactly what the debit order for this month is going to be....IT IS NOW NOON.....I am still waiting.
Vox Telecom's replyOfficial
30 Jan 2018, 12:54Good afternoon Nicola.
Your accounts query has been sent for approval.
This has been re-escalated for our Accounts Department to get in contact with you urgently to advise you further on your query.
Regards.
Vox
Best regards,
Vox Telecom's reply30 Jan 2018, 12:54
Official
Good afternoon Nicola.
Your accounts query has been sent for approval.
This has been re-escalated for our Accounts Department to get in contact with you urgently to advise you further on your query.
Regards.
Vox
Best regards,
's updateReviewer Update
31 Jan 2018, 12:20Well its been 24 hours and NO ONE has got back to me yet as to the credits due and what you guys are planning to debit my account with. So not only are your sales department & customer service department *********** but now apparently your accounts department as well. IF you guys debit my account with anything over R699.00 I will go immediately to the ombudsman, as I have every proof in black and white that I have disputed the invoices from December.
's update31 Jan 2018, 12:20
Reviewer Update
Well its been 24 hours and NO ONE has got back to me yet as to the credits due and what you guys are planning to debit my account with. So not only are your sales department & customer service department *********** but now apparently your accounts department as well. IF you guys debit my account with anything over R699.00 I will go immediately to the ombudsman, as I have every proof in black and white that I have disputed the invoices from December.