Complete Failure in Customer Service - A Timeline of Disappointment with Vox and Frogfoot

August 6th: Logged my first query with optimism, expecting a timely response. Unbearably slow international connection speed and ping.

Shortly After: Frogfoot 'tested' the line and inexplicably replaced a perfectly fine fibre box with a new one. No explanation given, no progress made.

Days of Silence: No new feedback, no updates, just waiting. My line speed is still unbearable, affecting both my personal life and my business.

Recent Call with 'Thato': Promised yet another ticket number. I'm still waiting for that new ticket number, empty promises echoing in my ears.

Here's the bottom line: I cannot work with my current line speed, and Vox and Frogfoot seem to be playing games with my livelihood. The lack of communication, arbitrary changes without explanation, and broken promises have left me frustrated and angry.

My business is suffering, and all I get are empty words and more waiting. If you're looking for a company that values your time and needs, look elsewhere. Vox and Frogfoot have shown me nothing but indifference and incompetence. Avoid them at all costs.