Complete Customer Service Failure

Logged a call with Vox as my fiber was down completely at 17:48 last night was told it would be escalated to Links and TT connect. At 18:35 when I followed up I got told that it would take TT connect 24 to 72hrs to respond. This morning followed again at 11:28 and had the phone put down on me because TT connect has the ticket. At 11:39 phoned back to be told I am on a call back list for the Manager to phone me.

TT Connect was meant to upgrade the lines. They phone on the 17 Sept to sent up an appointment to come through. I took time off on the 19th of September to be phoned and told no one was coming. But they come on the 20th of September and no one came, no phone call nothing. And I am still waiting for TT connection.

Vox says that although my contract is with the they can not help me because Their Supplier TT connect needs to sort it out