Complete and utter *******

Completely useless. We have vox fibre via a line provided by Vumatel and we haven't had internet access since Saturday. Today is Tuesday and after calling to get feedback on when technicians will be coming to check I was told they will escalate and provide us with feedback. Same nonsense we were told yesterday. This agent even told me there's a 72 hours waiting period. We work from home, why the hell should we wait 72 hours (3 days) for a service we pay for? Mind you when we don't pay we get harassed with calls and text messages. I wouldn't advice anyone to opt for this waste of a company. I'll be switching to vodacom from today