SL
Sanet L
1 reviews | Active since Jan 2023
04 Jan 2023, 15:43
Complaints
<div>Good day. My Ticket number from Vox ***3#1 Since yesterday I'm trying to get help and service from VOX, on 14 December 22 we upgrade our Firewall, we send the acceptance quote, and heard nothing back. On Tuesday they blocked us, we don't have internet. I phoned since then, nobody seems to know what is going on. They don't phone back, they put you on hold for so long, and then cut you off. The only one who is willing to help is ****** from Nelspruit. Please, deliver some service.</div>
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Jan 2023, 12:31Good day Sanet V Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply05 Jan 2023, 12:31
Official
Good day Sanet V Thank you for your enquiry. Kindly note that we have escalated the matter for assistance.
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Jan 2023, 08:46Good day Sanet V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Jan 2023, 08:46
Official
Good day Sanet V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced and updated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox