COMPLAINT - VOX TELECOM

Terrible service!!! I wanted to join on the 19th of December 2018 and only got activated on the 13th of January 2019 after I've had to send numerous email asking what's going on. Once my account got activated, I've never received any correspondence as to how payment will commence. Are they debiting me or can I make an EFT. I've also had to send numerous emails to ask how I can make payment. I now have to move from my current house to a new one at the end of February. I've asked if I can terminate (not cancel) my contract as I am still in the initial phase (15 business days), as per their terms and conditions. They said I need to pay out my full contract as the general terms and conditions do not apply to my package. My package and their general terms and conditions's conditions, contradict each other. Anyway, I took out a 12 month contract which they now want me to pay out in FULL. When I went through my documentation, I see they have (without my knowledge) put me on a 24 month contract. I feel *******!!! I've never experience service this bad. I am not going to let this go and if I have to turn to legal action, I will.