Complaint to Vox and to date still no response

Good day Monique

Thank you for your email. I believe my wife has been in contact with you, I'd like to thank you for your time.

Firstly I would like to cancel my subscription with Vox not only because we are moving but the lack and disgusting customer service received from Vox in less than a month. I don't see any options available to me after the endless struggle, I'm just wanting the service I deserve.

Secondly, to date I'm still waiting on Luqmaan to get hold of me or apologize for the tasteless after sales service I have received from him. 3 weeks later and after calling and emailing him, shockingly he has failed us as client, and no doubt the empty promises when signing up, makes one wonder what Vox is really about. To date I'm still waiting on his call.

We asked Luqman should we move he advised us that we would have to pay the installation fee of what ever service was available to us there. Be it Fibre or Adsl. We where told the amount was R1700 would be the cancelation fee if we had to cancel within 12 months,however could be wavered and he would make a plan for us should we continue the service if we moved. What is the case really here? Now my wife is saying it's over R2500????

Thirdly I though, well let's give Vox the benifit of the doubt and sign up for new services with Vox. I have had no call or email from Marco, either. No missed calls, no emails, no voice messages or sms, absolutely nothing. What do I as a client have to do to get some sort of service from Vox. This is quite frankly worse service received, even worse then Telkom!!!!

Lastly I will be reporting this outrageous service to hellopeter and shaming Vox for their inadequate service. Ill be sure to let Niomi, Wynberg Place chairperson of the body corporate, know of this too. As well as everyone I come into contact with never to use your disgraceful services!!!! Or do you have other options for me before I proceed.