1 reviews | Active since Dec 2024
Complaint Regarding Incorrect Billing for December
I am writing to formally express my dissatisfaction regarding the billing for December. I have been charged for December, despite the fact that my Wi-Fi was not functioning properly during that period.
Throughout December, I made countless calls to your support team to report the issue, yet it remained unresolved. As a result, I had to rely on purchasing my own mobile data to stay connected, which caused me additional inconvenience and expense.
Given these circumstances, I find it unfair to be charged for a service that I could not use due to no fault of my own. I kindly request that you review my account and adjust the charges for December accordingly.
I expect someone to contact me by 11:00 am at the latest today.
Thank you for the review, who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards Vox
Thank you for the review, who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards Vox