Complaint: Overcharging of ***

Vox Telecom account number: 701604.

During December 2019 I UPGRADED my ADSL account (line) from 10 Mbps (uncapped) to 20 Mbps (uncapped) on the Vox website.

On you website it is indicated that the price of the 10 Mbps data line is R 402.01 per month, plus the Telkom data line. The price for the 20 Mbps is indicated as R 699.00 WITH R 0,00 ONCE-OFF FEE.

The price increase is roughly R 300.00 per month (from roughly R 400 to R 700). My monthly account normally came to R 1 024.49. Now you sent me an invoice for R 2 130.07. THIS IS AN ADDITIONAL R 1105,58

I was expecting an additional R 300.00 (estimate). I am not happy with this service. I am not prepared to pay double the amount that I previously paid for NO EXTRA SPEED OR SERVICE. The line speed averages at about 5 mbps, and you expect me to pay over R 2 100.00 for that?

A person from Vox phoned me and told me that I now have to pay for both the 10 Mbps line AND the 20 mbps line, AS I HAVE ORDERED IT. This was intended as an upgrade and NOT AN EXTRA LINE. How am I supposed to use 2 ADSL packages on 1 Telkom line? This is ridiculous. I am not paying more than an extra R 300.00

The line speed of 20 mbps is not even reached by 25%. 5 mbps is what I get!!!