Complaint number 15+

Absolutely horrible. Since we moved into our home 3 years ago, we have had nothing but issues with our fiber to the home. Live in a double estate (in a complex within an estate) and my house is constantly the only one experiencing constant line issues, slow internet (that google or speedtest.net does not want to load) and no internet at all!! How is it possible that in a estate of hundreds of homes that use the same line provider, ours is the only one with issues? Last year it was said by Vox that if we experience any more issues they will replace our router. We have called multiple times since this year started and still only thing vox does is reset the router/modem.. its not the answer!!! I called last night just after 20:10 with intermitted connection (no one else has this issue on the complex at that point) and this morning 08:15 same issue but now there is no connection at all but all the lights on the ONT and router is on and support said its a line fault… Both my fiance and I work from home and this is impacting our work extremely!! This needs to be fixed once and for all, enough issues is enough! I am not going to pay for a service which I am not getting!!