CP
Chenay P

1 reviews | Active since Jun 2009

06 Feb 2024, 17:21

Complaint

VOX***0: COMPLAINT

The above is one of many tickets opened by Vox to address my query which is now a complaint. Facebook messages, emails, telephone calls and nothing. No one has tried to resolve any of the complaints. Vox thinks that by ignoring the client the complaint will disappear. I've eventually cancelled the service but I'm waiting on my credit. Missing data (more than 100gig) due to you giving me a new sim card because of an error on your side. Not ethical business practice. I patiently wait on you to acknowledge and resolve my complaint.

0
Replies (1)
Vox Telecom
Vox Telecom's reply06 Feb 2024, 18:20
Official
Good day Chenay,

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution and/or feedback of your complaint. 

Kind Regards
Vox Team