ND
Nqobile D

1 reviews | Active since Jan 2023

08 Jan 2023, 18:46

Complaint

This Vox or EvoteI service is really nonsense honestly I have been calling to guys to resolve a simply payment error for days now. I have been very patient with you guys but now I've had it...I am calling with my money and your waiting time is nonsense also what are you guys also making money from making us stay on the line for an hour without getting through, the line hungs up and you people do not even think to call the client back which to me is bull**** coz clear you can see that this specific number has been calling multiple times😠 I do not know how you treat your customers I sent multiple emails with proof af payment but it's the 5th day now and I can not use the wifi instead I should buy data again to get by doing my job 🤔 you guys are full of nonsense no one in your company wants to help you giving me a ran around and my money is in your account 😠 can you please refund my money because this services you're suppose to be rendering clearly you are failing to do please give me back my money I'll source out other service providers. Today it's the 6th day without the internet that I paid for and I keep sending follow up emails and they are not responding yet my money is in their account

0
Replies (6)
ND
Nqobile D's update08 Jan 2023, 20:02
Reviewer Update
How come coz I went on your Facebook page and you responded that you have logged a ticket for my query after K gave my customer number
ND
Nqobile D's update08 Jan 2023, 20:07
Reviewer Update
Customer number ***
ND
Nqobile D's update08 Jan 2023, 20:08
Reviewer Update
Phone number ***
Vox Telecom
Vox Telecom's reply08 Jan 2023, 20:53
Official
Good day Nqobile D, 

Thank you for the information provided.

We have escalated the matter to the relevant team for assistance.

Feedback will be provided to the account holder soonest.

Kind regards, 

Vox 
ND
Nqobile D's update08 Jan 2023, 20:57
Reviewer Update
Hope soonest will be tomorrow morning because I've been patient for too long I mean 6days surely you wouldn't appreciate that too
Vox Telecom
Vox Telecom's reply10 Jan 2023, 07:53
Official
Good day,  Nqobile D
 
Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that you have been contacted and advised accordingly.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox