TC
Theresa C

1 reviews | Active since Sept 2020

09 Oct 2020, 11:52

COMPLAINT - BAD CUSTOMER SERVICE

HAVING THE WORSE EXPERIENCE AND PATHETIC CUSTOMER SERVICE WITH VOX. I SIGNED UP EARLIER THIS YEAR, ALL WAS GOOD, ADVISED THEM THAT I WAS MOVING HOUSE. WAS GIVEN THE GREEN LIGHT AND ADVISED THAT OLD CONTRACT WOULD BE CNCELLED AND NEW CONTRACT IMPLEMENTED. ONLY TO DISCOVER THAT THEY HAVE 2 CONTRACTS THEY CONTINUE DEDUCTING FOR. DESPITE ALMOST DAILY EMAILS TO THEM, THERE'S NO RESPONSE OTHER THAN THE AUTOMATED RESPONSE AND STILL NO REFUND. AFTER SALES SERVICE IS TOTALLY UNACCEPTABLE.

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