TM
Teboho M
1 reviews | Active since Apr 2022
12 Apr 2022, 08:34
complaint and unsatisfactory service
I would like to lay a complaint against Natasha Pheifer from vox telecom as I'm getting an unsatisfactory service about my account which I had sent back a router back to Vox telecom as advised but when ever I call she is not available and not replying to my emails.now I received a call to say my account is handed over which I don't understand how because no one confirmed that the router is received and I need this sorted because it's making really angry that I'm being taken from pillar to post with this account
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Apr 2022, 10:08Good day , Teboho M
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2022, 10:08
Official
Good day , Teboho M
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Finance team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
22 Apr 2022, 15:41Good day, Teboho M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply22 Apr 2022, 15:41
Official
Good day, Teboho M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox