Complaint against Vox/Vumatel

Item: Vox Telecom
Rating: 1
Author: itumeleng M

We had wifi breakdown in our area from saturday.the issue was then restored on Tuesday whilst other service providers were resolved on the sunday.To make matters worse it's a week later and I still have no wifi.no back up modem was offered.Im seriously not impressed with vox as they cant even give me proper feedback. This is unacceptable

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

19 Jun 2021, 08:28

Good day Itumeleng,

Thank you for your post.

Kindly note that this has been escalated to the relevant department for assistance and further feedback will follow.

Kind regards

Vox Telecom's reply19 Jun 2021, 08:28

Official

Good day Itumeleng,

Thank you for your post.

Kindly note that this has been escalated to the relevant department for assistance and further feedback will follow.

Kind regards

Vox Telecom's replyOfficial

21 Jun 2021, 11:41

Good day, Itumeleng M
Kindly note that we have received confirmation from our technical support team that the Connectivity issues were resolved.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply21 Jun 2021, 11:41

Official