Complain / disappointing service

Complain

On 9th November 2022 I requested a reactivation of my account. The agreement was that the account will be deactivated on the 01st Dec 2022. 25th November I paid for the services in anticipation of the account being reactivated. Come 1st account isn’t activated. I sent an email in the morning: followed up by numerous phone calls; to date still no assistance.

I have been sent from department to department to resolve this issue. The longest call I was on; holding waiting for assistance only for someone to send you to the next department was 1:46.28 5 days later am still awaiting assistance to reactivate the line. Emails are not responded to I sit on the phone for the longest of times and still the services aren’t reconnected