JvdB
Johan van der Berg
1 reviews | Active since Dec 2021
23 Apr 2024, 10:52
Complain
Hi , I do have a complaint. Last month I short pay on my monthly subscription due to increase not aware of, and in one day , I received a suspension notification. This weekend, we have no internet due to Openserve outage, yet no notification from Vox . I logged a query regarding the above-mentioned to-date there is no feedback to logged query VOX***7.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Apr 2024, 11:04Good day , Johan van der Berg
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Openserve REF 5BEK220424 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Openserve REF 5BEK220424 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply23 Apr 2024, 11:04
Official
Good day , Johan van der Berg
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Openserve REF 5BEK220424 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Openserve REF 5BEK220424 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
24 Apr 2024, 10:40Good day , Johan van der Berg
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply24 Apr 2024, 10:40
Official
Good day , Johan van der Berg
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox