Company mistake cost me money

On the 28th of February our service was canceled by Vox without letting us know and we have paid, we then called them they told us someone canceled our subscription by mistake and they will come fix it, we have been calling and directed from post to post, we have sent emails saying that the technician came and fix it, which it's lies, we called them again they told us that they need send new router, since they have canceled our subscription by mistake, no sorry nothing and we calling using my own airtime.

It's the 8t March 2022 today we still not connected, no technician came, it's frustrating coz I work from home, they inconvenienced us because they made mistakes from their side but we have to suffer, I had to buy data on my phone which is way expensive.

I have been told will call you back which they never did, did not send technician... My heart is heavy.