NS
Nazliegh S

1 reviews | Active since Dec 2022

11 Dec 2024, 11:10

*********** company!!!!!

I am. So annnnnnnoyed with this company the whatsapp lines is useless!!!! Emails communication just as useless

My wifi is suspended with I paid the other guy that i spoke to over the phone said it is because i made use of the payment method that this company provided us with its been so many ***x days later and still no Funds has been allocated to my account the person said that they escalated the matter to sort it out but this company never even got back to me with regards to the email i sent to support or accounts this is such an inconvenience i paid my account and now i should sit without WiFi !!!! But i paid fix your !!!!!!!!!! Things and reinstate my connection 📶 asap!!!!!!!!!!

0
Replies (3)
Vox Telecom
Vox Telecom's reply11 Dec 2024, 12:29
Official
Good day,  Nazliegh S 

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
We will provide feedback to you soonest. 
 
 Regards, 
 Vox 
NS
Nazliegh S's update11 Dec 2024, 14:47
Reviewer Update
Well that query will also take a whole year to be responded to!!! They better fix this problem because i am without internet and everything uses internet!!!!!!!!they better call me asap!! I am so annoyed with vox!!!!!!!! Been calling the whole day!!
Vox Telecom
Vox Telecom's reply13 Dec 2024, 11:44
Official
Good day,Nazliegh
  
 Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance Department that the billing  query on your account has been resolved 

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Regards, 
 Vox