*********** COMPANY

I am moving house. I advised VOX of my move more than a month before the due date. VOX indicated that they have to cancel my current account and create a new one even though the move is less than 1km away. OK. So they go ahead and send the new modem and I have to send to old modem back. BUT they activate the new modem and new address without it even being connected, without me living there. THEN THEY BILL ME TWICE for a service I am not using yet, have no access to way before it is supposed to be active. My documentation on there system and voice communication CLEARLY stated the dates. So I log a complaint, and call. Directed through multiple people they indicate that they would fix the account. A week later I go through the whole song and dance again. No change in my account BUT they switch off my current active in use connection and I work from HOME. And the billing account has not been rectified either. HOW *********** CAN A COMPANY GET!