CM
Craig M
1 reviews | Active since May 2010
01 Aug 2023, 16:15
Communication let me down (but I'm left here)
Great communication for the first day and then...crickets
After being told the "fulfillment department" would get back to me 10 days ago I am as yet uncontacted and unfulfilled. Emails not responded to and update on where my connection is not forthcoming.
Dear Vox, if you don't want my business just tell me, rather than ghosting. That's just rude. WTAF?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Aug 2023, 17:37Good day Craig M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Aug 2023, 17:37
Official
Good day Craig M,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
16 Aug 2023, 10:37Good day , Craig M,
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2023, 10:37
Official
Good day , Craig M,
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox