TB
Tjaart B
1 reviews | Active since Dec 2023
14 Dec 2023, 06:54
Communication error
Good day, so i have recently also placed a review regarding fibre line installation hold up. The line has now been set up thanks to Hello Peter . Com. Now there is another issue at hand I have to wait for Vumatel to hand over the network line to Vox telecom. Since applying and approving this account it has been an entire month. Now trough all this as I could make my own discretion Vox telecom is closing for December as of Tommorow 15nth of December. So am I going to wait until January for this to be sorted? I have already cancelled an entire week of my December plans so that I could be at home when fibre is installed. In other words if they should now miraculously contact me because of Hello Peter and I do get my connection sorted. I believe I will be liable to now pay for an entire months connection which I didn't even have? I just think it would be fair that I only get billed as from January 2024. As I already had to wait an entire month for a promise of quick service. Thank you Tjaart Boshoff.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
14 Dec 2023, 08:48Good day,Tjaart
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Vox Telecom is not closing , however the suppliers do.
URGENT NOTICE:
Please be aware of extended processing and delivery times between December 15, 2023, and January 15, 2024, due to our contractor slow down period. This will impact your original lead times for delivery. We appreciate your understanding and continued support.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Vox Telecom is not closing , however the suppliers do.
URGENT NOTICE:
Please be aware of extended processing and delivery times between December 15, 2023, and January 15, 2024, due to our contractor slow down period. This will impact your original lead times for delivery. We appreciate your understanding and continued support.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Dec 2023, 08:48
Official
Good day,Tjaart
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Vox Telecom is not closing , however the suppliers do.
URGENT NOTICE:
Please be aware of extended processing and delivery times between December 15, 2023, and January 15, 2024, due to our contractor slow down period. This will impact your original lead times for delivery. We appreciate your understanding and continued support.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Vox Telecom is not closing , however the suppliers do.
URGENT NOTICE:
Please be aware of extended processing and delivery times between December 15, 2023, and January 15, 2024, due to our contractor slow down period. This will impact your original lead times for delivery. We appreciate your understanding and continued support.
We will provide feedback to you soonest.
Kind Regards,
Vox
TB
Tjaart B's updateReviewer Update
14 Dec 2023, 12:40This is an ongoing thing that someone will get into contact no one contacts. It's been 3 days since fibre is installed is it going to take another month for line hand over? If someone could please assist with this. Thank you. Still waiting for someone to contact since your reply . . .
TB
Tjaart B's update14 Dec 2023, 12:40
Reviewer Update
This is an ongoing thing that someone will get into contact no one contacts. It's been 3 days since fibre is installed is it going to take another month for line hand over? If someone could please assist with this. Thank you. Still waiting for someone to contact since your reply . . .
TB
Tjaart B's updateReviewer Update
15 Dec 2023, 08:50Good day please can you advise.i have been contacted by three different people each person has another story. The first said that the line is activated at his end that there must be a problem at the backend I have no idea what this means. So the next person said that I must send a photo of the vuma box/ hardware to prove that I have it and that it has been installed, I'm sorry was signature and I dont even know how many e-mails whatsapps and phone calls not been prove enough? And the last person responding says Vox has yet again put my order on hold , reason for this apparently is : another reason, I don't have a clear reason what the problem is only that I'd be contacting of what will be done forward??? So I'm confused who's actually at fault? Vumatel or Fox?
TB
Tjaart B's update15 Dec 2023, 08:50
Reviewer Update
Good day please can you advise.i have been contacted by three different people each person has another story. The first said that the line is activated at his end that there must be a problem at the backend I have no idea what this means. So the next person said that I must send a photo of the vuma box/ hardware to prove that I have it and that it has been installed, I'm sorry was signature and I dont even know how many e-mails whatsapps and phone calls not been prove enough? And the last person responding says Vox has yet again put my order on hold , reason for this apparently is : another reason, I don't have a clear reason what the problem is only that I'd be contacting of what will be done forward??? So I'm confused who's actually at fault? Vumatel or Fox?
TB
Tjaart B's updateReviewer Update
15 Dec 2023, 09:08I'm yet again at a point where I'm made to believe that these things are pusposely being dragged out because any person will come to a point where enough is enough. And then there's that cancelation fee. . . I am now completely convinced that this is the reason why the process is taking so long . . .
TB
Tjaart B's update15 Dec 2023, 09:08
Reviewer Update
I'm yet again at a point where I'm made to believe that these things are pusposely being dragged out because any person will come to a point where enough is enough. And then there's that cancelation fee. . . I am now completely convinced that this is the reason why the process is taking so long . . .
Vox Telecom's replyOfficial
20 Dec 2023, 10:53Good day Tjaart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and handover done.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and handover done.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Dec 2023, 10:53
Official
Good day Tjaart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and handover done.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and handover done.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox