Common reviews with poor administration and accounts issues

VOX

Before we go back and forth of money needed before we can continue. LOOK and the trend you have in the reviews.

Accounts please speak to your sales...sales please speak to your projects...projects please speak to your accounts.

Your managers are not managing...VOX please pay attention.

Firstly you have not disappointed with the service you rendered with regard to your internet connection.

NOW my story.

Vox on the 4th of March i sent a mail to precede with the downgrade of my service to a 100/50 as of the 1st of April according to your new pricing. it was a pain staking back and forth with your sales and accounts to the point of you threatening me with legal action over an R80 in arrears. this instaed of looking at the bigger picture of the failure on your side that your teams have had a month to downgrade my month to month service and avoid all of this.

Its easter and i am very calm and feel sorry for the rest of your clients having similar issues.

I then told your service agent to go ahead and downgrade me now to a 50/50 (R775)service, notice you losing more money from a client, I am paying R895 which is on your pricing guide a 100/50 line. So as far as being in arrears, my math is mathing, unlike your accounts and sales to say i am in arrears.

So VOX please sort out this and stop sending me cancellation notices and threatening me and my kids of having no holiday cartoons.

I do have a paper trail and deposits to your account for the downgraded totals.

and for you to look this up if you will follow up as i am tired of logging calls on your system.

Jason