TG
Thando G
1 reviews | Active since Jun 2016
17 Jan 2025, 05:46
Collect your hardware!
I cancelled my subscription for with Vox as I changed residences, they were meant to fetch the hardware to date they haven’t nor have I received a call to confirm an appointment for collection and now I am being charged for it when it has been literally with me since September. I have sent emails and haven’t received any response
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Jan 2025, 07:35Good day Thando G
Thank you for your review.
We have escalated your query to our Debtors team, who will investigate and assist.
Kind regards,
Vox
Thank you for your review.
We have escalated your query to our Debtors team, who will investigate and assist.
Kind regards,
Vox
Best regards,
Vox Telecom's reply17 Jan 2025, 07:35
Official
Good day Thando G
Thank you for your review.
We have escalated your query to our Debtors team, who will investigate and assist.
Kind regards,
Vox
Thank you for your review.
We have escalated your query to our Debtors team, who will investigate and assist.
Kind regards,
Vox
Best regards,
Vox Telecom's replyOfficial
24 Jan 2025, 13:01Good day, Thando G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply24 Jan 2025, 13:01
Official
Good day, Thando G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,