TJ
Tarryn J
1 reviews | Active since Jul 2020
01 Apr 2024, 09:30
Collect Your Equipment
After two years trying to rectify an account going back and forth, e-mailing and getting no response, the level of Customer Support in South Africa is pathetic.
Nonetheless, the account has been settled and I have communicated to the Account Manager to collect the hardware from me - to no avail, despite me following up 20 times - because that is what you have to do.
This is even after I told the Account Manager that there is a telephone conversation with a consultant who said that their logistics team would arrange to collect the hardware from me. I either get ignored or was told that I need to courier the equipment to Pretoria.
Help me make sense of that?
After all the hassle received with Vox, for two years, they expect me to courier equipment to them?
This is probably my third review on this. And it is utterly pathetic, that I have to write an opinion about poor service, before anything (if anything) is done.
I would never recommend this company to anyone.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
01 Apr 2024, 09:59Good day TarrynThank you for your post.Kindly note that the details of your complaint has been sent to Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply01 Apr 2024, 09:59
Official
Good day TarrynThank you for your post.Kindly note that the details of your complaint has been sent to Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's replyOfficial
04 Apr 2024, 12:08 Good day Tarryn
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your complaint and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your complaint and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 Apr 2024, 12:08
Official
Good day Tarryn
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your complaint and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your complaint and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
TJ
Tarryn J's updateReviewer Update
04 Apr 2024, 13:00Good day,
The account manager handling the account for the past 2 years has communicated to me indicating that I should courier the equipment.
There is no sense of listening here.
I communicated previously and again today that I refuse to courier the hardware as there is a call recording when I cancelled the contract where a consultant said that their logistics team would arrange to collect the hardware.
Why should I be couriering the equipment?
I told this to the account manager previously.
So, in actual fact, my query has not been resolved.
The account manager handling the account for the past 2 years has communicated to me indicating that I should courier the equipment.
There is no sense of listening here.
I communicated previously and again today that I refuse to courier the hardware as there is a call recording when I cancelled the contract where a consultant said that their logistics team would arrange to collect the hardware.
Why should I be couriering the equipment?
I told this to the account manager previously.
So, in actual fact, my query has not been resolved.
TJ
Tarryn J's update04 Apr 2024, 13:00
Reviewer Update
Good day,
The account manager handling the account for the past 2 years has communicated to me indicating that I should courier the equipment.
There is no sense of listening here.
I communicated previously and again today that I refuse to courier the hardware as there is a call recording when I cancelled the contract where a consultant said that their logistics team would arrange to collect the hardware.
Why should I be couriering the equipment?
I told this to the account manager previously.
So, in actual fact, my query has not been resolved.
The account manager handling the account for the past 2 years has communicated to me indicating that I should courier the equipment.
There is no sense of listening here.
I communicated previously and again today that I refuse to courier the hardware as there is a call recording when I cancelled the contract where a consultant said that their logistics team would arrange to collect the hardware.
Why should I be couriering the equipment?
I told this to the account manager previously.
So, in actual fact, my query has not been resolved.
TJ
Tarryn J's updateReviewer Update
02 May 2024, 10:33So instead of replying to my new review, you decide to remove it and tell me the rules of posts on Hello Peter.
So that you can do, but you cannot attend to my query?
I request again, that someone from VOX Telecom contact me as this concern has still not been dealt with.
Unprofessional and pathetic!
So that you can do, but you cannot attend to my query?
I request again, that someone from VOX Telecom contact me as this concern has still not been dealt with.
Unprofessional and pathetic!
TJ
Tarryn J's update02 May 2024, 10:33
Reviewer Update
So instead of replying to my new review, you decide to remove it and tell me the rules of posts on Hello Peter.
So that you can do, but you cannot attend to my query?
I request again, that someone from VOX Telecom contact me as this concern has still not been dealt with.
Unprofessional and pathetic!
So that you can do, but you cannot attend to my query?
I request again, that someone from VOX Telecom contact me as this concern has still not been dealt with.
Unprofessional and pathetic!
TJ
Tarryn J's updateReviewer Update
15 Jul 2024, 14:07Hi,
My last comment was deleted by Vox.
Please help me understand why you have still not collected your equipment and I have Vericred calling me to settle the cost of same?
It has been two years.
I am tired of Vox.
Collect your hardware. I have been singing the same song.
Absolutely pathetic service.
My last comment was deleted by Vox.
Please help me understand why you have still not collected your equipment and I have Vericred calling me to settle the cost of same?
It has been two years.
I am tired of Vox.
Collect your hardware. I have been singing the same song.
Absolutely pathetic service.
TJ
Tarryn J's update15 Jul 2024, 14:07
Reviewer Update
Hi,
My last comment was deleted by Vox.
Please help me understand why you have still not collected your equipment and I have Vericred calling me to settle the cost of same?
It has been two years.
I am tired of Vox.
Collect your hardware. I have been singing the same song.
Absolutely pathetic service.
My last comment was deleted by Vox.
Please help me understand why you have still not collected your equipment and I have Vericred calling me to settle the cost of same?
It has been two years.
I am tired of Vox.
Collect your hardware. I have been singing the same song.
Absolutely pathetic service.
Vox Telecom's replyOfficial
18 Jul 2024, 09:22Good day, Tarryn
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact per email to assist with the billing dispute.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact per email to assist with the billing dispute.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2024, 09:22
Official
Good day, Tarryn
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact per email to assist with the billing dispute.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact per email to assist with the billing dispute.
They will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox